Kalim Assistant · The order journey

Voice ordering.
A coffee journey.

Say what you would like, review the drink and follow the order to pickup.

Kalim Assistant connects voice ordering to the menu and the store. The guest can ask about drinks and choose a favourite, while the order still moves through confirmation, payment, preparation and pickup.

Watch the interactive story →

From “Hey Kalim” to pickup

Choose your drink

Use Kalim Assistant to explore the menu and describe your order. Drink options stay connected to the selected store’s menu.

Review and confirm

Review the drink, customizations and final total before paying. Voice interaction is an optional way to start the order.

Pay and follow preparation

Continue through the app’s payment flow. Available payment methods depend on the device and payment configuration. Follow the order as the store prepares it.

Collect your coffee

The planned drive-thru experience brings the order to a pickup window. Opening and pickup details will be announced when the first location is ready.

One experience, connected apps

Kalims brings the experience to guests. Kalim connects the order with the team in the store. The animated story illustrates how voice, ordering and service come together.

Longer-term robotic preparation concepts are described in the investment plan; they are distinct from the current app experience.

Voice ordering.A coffee journey.